State Farm® Insurance Agent Grant Gravois

"If could give 0 stars, I would. I have had the most horrible experience with this insurance agency. To sum it all up, I requested a quote to add a vehicle to my policy, back in September. Per State Farm policy, I would receive a call from my agent with this information. I requested the quote on a Friday and anticipated hearing back from them within the next week. They NEVER called, so I didn't worry about. Fast forward to October when I login to the app to make a payment, my vehicle which I was still driving had been dropped and they added the vehicle that I requested the quote on. I called them and they apologized stating that they would rectify the situation. Great! Time passes and the information is corrected in their system. Then in December I receive a notice of Cancellation from the DMV stating that my insurance company notified them that my insurance had lapsed. I was out of the country so didn't receive the notice until January! Not only had my insurance been reported as lapsed, at this point, my license had been flagged. I called SF and spoke with Ginger who said she work work to have this issue resolved, and that it would take some. During this time I would still login to the app to make any payments. I paid a bill of about $9 in January, then $49 dollars in February. Today I received a bill of $693 for Jan, Feb and March to be paid on March 12. I called the office and spoke with Katie, who then told me she would call back after speaking with the office manager (Ginger). I was informed of how the billing cycle works, there were some credits made to my account, etc. Which still doesn't make sense. Katie gave me payment options and was very helpful. The last update I received about my license was on Feb 6, that the flag was cleared on SF end but I now had to wait on the DMV. Today is 2/21 and there has been no additional updates. Katie advised that it takes 19 days to generate the bill. Why the bill was not generated correctly for Jan and Feb is beyond my understanding. 2 bills in February is great, compared to 3 bills for March. The accountability on this office has been horrible. No genuine care, and absolutely no compassion. I will be taking my business elsewhere! Katie was amazing!"

"Brittany is very attentive and knowledgeable. She had made my insurance shopping experience a breeze by explaining coverages and ensuring I have enough coverage for my needs."

"Kaity was professional, kind and helpful! She answered all my questions."

"Katie was a very friendly and helpful representative!"

"Brittany was amazing! I had multiple questions & she answered them with ease & patience! Very informative!"

"Candace was very helpful in answering all of my questions!"

"Candice is amazing and always so helpful when I call in. Excellent service indeed. Thank you. Tina"

"Brittany was super helpful with us assuming the existing flood insurance policy on a home we purchased."

"Britney was very curious and helpful and took care of all my needs. Britney always goes out of her way to make sure my needs are fulfilled."

"Brittany was and always is very sweet and professional mi never have any issues when dealing with my agents"

"Everyone who works here is always so sweet and kind. They are always so helpful and making sure our needs are meet. Mrs. Brittany and Mrs. Ginger are both special people. Thank you 🙏"

"CANDACE IS AMAZING. I highly recommend her to everyone! She’s so kind and knowledgable!"

"Candace is absolutely amazing she has helped me with whatever I️ have absolutely needed and has answered all my questions!!!! The bestest ever !"

"The staff a Grant Gravois office are always professional and knowledgeable. Any issues we have are easily and quickly resolved."

"Fast, courteous and knowledgeable setvice.They cannot be beat !"

"Brittany is and always has been so helpful and professional. She is always willing to take the time to make sure we feel informed, secure and appreciated as customers. The best!!!"

"Katie was extremely gracious, honest, patient & helpful when I called and asked about an endorsement on my policy. She truly wanted to be sure she was getting & giving me the informatuon I needed."

"katie was the best ! did everything she could to make sure that state farm was the best and affordable insurance company for me !"

"katie was great"

"She was an awesome sweet girl. She got me the lowest quote ever! She did everything she could to help my needs and also told me about other things to offer. Thanks again Katie."

"Got my rates lowered all thanks to Katie today! Very helpful, explained everything much better than geico ever did and was so friendly. Great people here at this office. Would definitely recommend!"

"Brittany is always helpful and professional. We appreciate the State Farm family. Thank you!"

"Candace is the bomb!! Always on top of things and answers whenever I need something! 🤩"

"State Farm has always taken care of me and everything I have insured and if I have a problem or a question Brittany always has a solution and is always polite and caring been with State Farm for many years and will be with them for the long term"

"I've had the pleasure of working with Candace as my insurance agent for several years now, and I can't say enough good things about her! She is truly amazing – always professional, knowledgeable, and goes above and beyond to make sure I’m fully covered and understand my options. Candace has consistently provided excellent service, handling all of my insurance needs with a level of care and attention that is hard to come by these days. Whenever I've had questions or needed adjustments, she has responded quickly and made the entire process seamless. I’m grateful to have someone as trustworthy and reliable as Candace on my side. Highly recommend her to anyone looking for a fantastic insurance agent!"